Privacy policy
Last updated November 6, 2026
SoleReserve is a sneaker sourcing service based in Santa Ana, California. This policy explains what information we collect when you use solereserve.shop, how we use it, who we share it with and how we protect it.
Information we collect
- Account details: your name, email address (verified with a code), phone number and US shipping address.
- Order details: the shoe, size and price you pre-book, your place in line, and shipping and tracking information.
- Payment details: entered directly into Stripe’s secure checkout. We never see or store your full card number.
- Records of your agreement: the terms version you accepted, when you accepted it and the IP address used, kept as proof of the order.
- Technical details: your IP address and browser information, used for security and to stop bots and fraud. We use a small sign-in cookie to keep you logged in.
How we use it
- To verify your account, process and ship your order, and send order confirmations, receipts and tracking.
- To enforce our one-pair-per-customer rule and prevent fraud, duplicate orders and abuse.
- To answer your emails and handle refunds or payment disputes.
- To meet legal, tax and accounting requirements.
We do not sell or rent your personal information, and we do not use it for third-party advertising.
Who we share it with
Only the service providers we need to run the store, and only what each one needs:
- Stripe: payments, receipts and refunds; also stores your account details.
- UPS: your name, address, phone and email, to deliver your order and send tracking.
- Resend: sends our order and sign-in emails.
- Cloudflare: the “I’m human” check that blocks bots.
- Vercel: hosts this website.
- Twilio: sends us internal order alerts. Your phone number is not texted.
- Authorities, when the law requires it, or to protect against fraud.
How we protect it
- The whole site uses secure HTTPS encryption.
- Card payments are handled only by Stripe, which is certified to the highest payment-security standard (PCI DSS Level 1).
- Sign-in uses one-time email codes, not stored passwords, and sign-in cookies are signed so they can’t be tampered with.
- Access to order information is limited to the store owner.
How long we keep it
We keep order and payment records as long as needed for taxes, accounting and possible disputes, generally up to 7 years. You can ask us to delete your account details at any time, except records we must keep by law.
Your choices and rights
You can ask to see, correct or delete your personal information. California residents have these rights under the California Consumer Privacy Act (CCPA). We do not sell or share personal information for advertising. To make a request, email solereserveus@gmail.com. We reply within 36 hours.
Children
We sell kids’ sizes, but accounts and orders must be made by an adult (18 or older). We do not knowingly collect information from children.
Changes
If we change this policy, we’ll update the date at the top of this page.
Contact
Email only: solereserveus@gmail.com