Terms & shipping

Please read before you pre-bookAll sales are final · No returns · No exchanges · No exceptions

Read before you pre-book

We're a sourcing serviceWe never take orders or payment before a shoe's release date. We find and buy your pair for you.

Pre-book on release dayPre-booking opens at 12:00 AM Pacific on release day and stays open until 11:59 PM Pacific, 4 days after release. First come, first served.

Charged when you pre-bookYour card is charged when you pre-book. If we can't secure your pair, you're refunded in full within 72 hours.

Ships within 72 hoursYour pair ships within 72 hours of your order. UPS tracking is emailed when it ships.

We may refuse any orderWe can cancel any order. If we do, you're refunded in full within 72 hours.

Delivery 3–5+ business daysUPS takes 3 to 5 business days, East Coast 5+, plus holidays. Delays and losses are UPS claims.

All sales finalNo returns. No exchanges. No exceptions. Check your size before you pre-book.

One pair · USA onlyOne pair per customer per release. US addresses only.

Email only: solereserveus@gmail.com · No phone calls · We reply within 36 hours.

Contact: email only

All questions and communication must be by email: solereserveus@gmail.com.
We do not take phone calls. A representative may not be available to answer, so email is the only way to reach us.
We reply to every email within 36 hours.

What we sell

SoleReserve is a sneaker sourcing service. We never take an order or payment for a shoe before its release date. We source new, authentic sneakers from Air Jordan, Nike, New Balance, HOKA, ASICS and adidas in men’s, women’s, kids’ and toddler sizes. We are an independent retailer and are not affiliated with or endorsed by these brands. Every pair is bought new and inspected before it ships.

Pre-booking

Pre-booking opens at 12:00 AM Pacific time on the release date shown. Orders are still accepted until 11:59 PM Pacific on the 4th day after release (a Friday release closes Tuesday night). After that, the shoe is listed under Past releases as sold out. Email us with the shoe and your size, and we reply within 72 hours to let you know if we can still get it. Nothing can be pre-booked or paid for before the release date. Shoes are listed weeks ahead for viewing only, so you can plan.
Pre-books are filled first come, first served.
One pair per customer per release.

Our right to refuse or cancel

SoleReserve reserves the right to refuse or cancel any pre-book or order, for any reason, at any time before it ships. This includes high demand for a release, even if the shoe is available and even after your pre-book was accepted and your card was charged.
If we cancel, we refund the full amount within 72 hours. Your bank may take a few extra business days to show it.

Payment: charged when you pre-book, on release day only

Your card is charged in full when you pre-book: the price shown plus UPS shipping (and sales tax where it applies).
We never take payment before the release date. Pre-booking only opens at 12:00 AM Pacific on release day.
Pre-books are filled first come, first served. If we can’t secure your pair, we refund you in full within 72 hours.

Shipping

We ship to US addresses only, from Santa Ana, California, by UPS.
Your pair ships within 72 hours of your order. When it ships, UPS emails you a tracking number confirming your shoes are on the way.
Once your package is handed to UPS, SoleReserve is not responsible for loss, theft or damage in transit. If your package is lost or damaged, you file a claim directly with UPS. We’ll give you the tracking and shipping details you need.
Delivery timeline: we process and ship within 72 hours of your order. UPS then takes 3 to 5 business days in transit, depending on where you live. We ship from California, so East Coast orders take at least 5 business days in transit.
Holidays add extra time. Weekends and holidays are not business days, and carriers run slower during holiday periods.
We are not responsible for delays caused by UPS, weather, holidays or any other condition outside our control. No exceptions. Delivery dates are not guaranteed.

All sales are final

All sales are finalNo returns · No exchanges · No exceptions

All sales are final.
No returns. No exchanges. No exceptions. This includes size, fit, style or change of mind.
Please check your size carefully before you pre-book. Once you pre-book, the order cannot be returned or exchanged.
Why: every pair is sourced for one customer on release day, in limited supply. A returned or exchanged pair means another serious buyer missed out on it. That’s why our final-sale policy is strict.

By pre-booking or ordering from SoleReserve, you agree to these terms.